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This documentation is for Stack Overflow for Teams Enterprise. Free, Basic, and Business users can access their documentation here. Find your plan.
Community Launch
Overview
The Community Launch service for Stack Overflow Enterprise (SOE) is a paid engagement to provide 90 days of assistance when setting up and deploying your SOE service.
All services are delivered remotely via email, video, and chat unless on‑site work is contracted separately.
NOTE: we use the generic word "community" in this article, not to be confused with Stack Overflow's Communities feature.
Technical support & success
The Technical Support portion of the Community Launch services includes a 30 day period of support for provisioning and customizing your Cloud Managed Instance of SOE. These thirty days of support service begin after the provisioning of the instance or at the agreed-upon starting date, for whichever date comes first. A Deployment Engineer will be assigned to aid the successful completion of provisioning. The Deployment Engineer will be available for the following: *
Technical support via email or phone with responses within one business day for the following topics:
Pre-requisites and server provisioning requirements
Application architecture
Customizing the look and feel of the site
Supported authentication protocols
Unexpected errors and application behavior
Connection to your internal network
Configuration of monitoring collectors
Scalability and redundancy
Scheduled technical support or discussion via phone and/or screen share
* These items are subject to change in accordance with future changes to the architecture and deployment process of the SOE Application.
Community launch
The Community Development portion of the Community Launch service covers an approximately 90 day period in which the Stack Overflow team will work with you to organize and begin building your knowledge-sharing community.
This service will be led by the assigned Customer Success Manager who will work with the Client’s internal team to lay the groundwork for a successful internal community. Community Development services include:
Setting up and configuring the SOE software
Identifying community leaders and initial community participants
Messaging, communication, and marketing of the SO Enterprise community to your internal team
Building support and excitement in your organization
Training of the leaders of your community team in community management and best practices
Guidance in creating and running the pilot portion of your community to seed initial content and usage
Once the community has been launched for your full internal group, the initial Community Development process is considered complete, and ongoing community development support will be provided as part of your annual package.
Training
Training is provided for the internal team that will be leading and managing the community for your organization, as well as any community moderators/admins.
Training includes:
General site usage
Basics of community management and online communities
Usage of moderator tools
Configuration and usage of administrative tools
These sessions will be conducted via video conferencing and can be recorded for distribution to other members of the team.
Community Management Service
Overview
The Community Management service is a 12‑month paid managed services engagement that embeds a dedicated Stack Overflow Community Delivery Manager to grow adoption, sustain engagement, and accelerate the adoption of your Stack Overflow community. The Community Delivery Manager will operate on your Stack Overflow for Teams instance and will require access to pertinent company communication channels in order to perform the required activities. All services are delivered remotely via email, video, and chat unless on‑site work is contracted separately.
Alignment stage
The Alignment Stage is the starting point and links the community’s purpose and targets to broader business goals. Agreeing on roles and first-step actions up front speeds adoption and avoids rework. The Alignment Stage is mandatory for all Community Management engagements. The only exception is when you:
have purchased the Community Launch service at the same time, or
have completed the Community Launch service within the past 12 months.
In either of those cases, the Alignment Stage may be omitted. The Alignment Stage typically lasts around 1 Month, or 20 business days. Activities which will take place during the Alignment stage include:
Assessing community metrics and overall performance.
Reviewing community intent; align to strategic business objectives / KPIs.
Defining community admin, end-user personas, roles, and responsibilities.
Identifying relevant company systems; assess knowledge gaps and map to business processes.
Creating an action plan and running task list.
Community management work streams
Enablement
Establish an enablement plan for SMEs, Community Managers, Moderators, User Groups, and power users.
Create custom training assets (videos, slide decks) to support change management.
Deliver training sessions at Town Halls or department-wide All-Hands.
Organize and run “Stack-a-Thons.”
Performance
Perform weekly moderation and tag-management activities.
Drive continuous content-seeding initiatives (manual entry or AI tools).
Review tag and engagement metrics to improve community performance.
Identify knowledge gaps and craft action plans to create / capture content.
Communication
Design and publish engagement announcements via Intercom.
Run weekly or monthly campaigns through email or ChatOps.
Produce a weekly newsletter for stakeholders.
Host internal orientations, tech talks, or quarterly lunch-and-learns.
Launch community-evangelism activities and related assets.
Fixed scope
Each Community Management service engagement is sold in units that cover up to 2,000 registered users and is delivered as a fixed-scope package spanning the Enablement, Performance, and Communication work streams.
Progress visibility - the Community Delivery Manager will provide a breakdown of the month’s activities in twice monthly touchpoints.
Remote first delivery - all services are provided via email, chat, and video. On-site sessions can be arranged and scoped separately.
System access required - the Community Delivery Manager will need admin-level access to your Stack Overflow for Teams instance, and to key internal communication channels (e.g. Slack, Microsoft Teams, email groups). Without this access, some of the activities under the Enablement, Performance, and Communication work streams cannot be executed.
Community Monitoring
Overview
The Community Monitoring service is a data‑driven 12‑month paid managed services engagement that surfaces actionable insights, creates adoption playbooks, and partners with your leadership to continuously optimize your Stack Overflow for Teams community. A dedicated Stack Overflow Community Delivery Manager delivers monthly health reporting, bi‑monthly working sessions, and bespoke optimization experiments to keep the community aligned with your KPIs. The Community Delivery Manager will operate on your Stack Overflow for Teams instance and will require access to pertinent company communication channels in order to perform the required activities. All services are delivered remotely via email, video, and chat unless on‑site work is contracted separately.
Alignment stage
The Alignment Stage sets a shared KPI baseline and assigns clear owners for each alert. With everyone on the same page, monthly reports focus on real risks instead of noise. The Alignment Stage is mandatory for all Community Monitoring engagements. The only exception is when you:
have purchased the Community Launch service at the same time, or
have completed the Community Launch service within the past 12 months.
In either of those cases, the Alignment Stage may be omitted. The Community Monitoring Alignment Stage typically lasts around 2 weeks, or 10 business days. Activities which will take place during the Alignment stage include:
Assessing community metrics and overall performance.
Reviewing community intent; align to strategic business objectives / KPIs.
Creating an action plan and running task list.
Community monitoring service
After the Alignment Stage, the Community Monitoring Service includes three main sets of work streams performed by the Community Delivery Manager. The Community Delivery Manager will establish bi-weekly touchpoints to align with your team on scheduled activities and provide an update on action plan progress along with community management results.
Community monitoring work streams
Reporting
Receive monthly health reports covering unanswered questions, time-to-response, tagging coverage, and engagement trends.
Leverage connectivity data, dashboard insights, API pulls, and custom filters to surface usage patterns and behaviors.
Spot anomalies, risks, or blockers early to enable proactive intervention.
Playbooks
Build custom action plans to address underperforming tags, groups, or engagement segments, partnering with the Stack Overflow Customer Success Manager (CSM) as needed.
Tailor engagement strategies on observed patterns—moderator rotations, refresh cadences, content-blocker removal, etc.
Tap proven templates and enablement assets to accelerate adoption, collaboration, and knowledge capture across teams.
Optimization
Track feature requests, emerging needs, and blockers—escalate with Stack Overflow’s Product and Customer Enablement to resolve quickly.
Pilot experiments on engagement levers (notification settings, SME tagging, content cadence) to lift outcomes.
Run retrospectives on previous efforts to refine the strategy and evolve the monitoring playbook over time.
Fixed scope
Each Community Monitoring service engagement is sold in units that cover up to 2,000 registered users and is delivered as a fixed-scope package spanning the Reporting, Playbooks, and Optimization work streams.
Progress visibility - the Community Delivery Manager will provide a breakdown of the month’s activities in twice monthly touchpoints.
Remote first delivery - all services are provided via email, chat, and video. On-site sessions can be arranged and scoped separately.
System access required - the Community Delivery Manager needs admin-level access to your Stack Overflow for Teams instance. Without this access, some of the activities under the Reporting, Playbooks, and Optimization work streams cannot be executed.
If you need further support or have questions, contact your Stack Overflow Customer Success contact.