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Auto-Answer App for Microsoft Teams User Guide
Auto-Answer App for Microsoft Teams User Guide

How to use the Auto-Answer App for MS Teams.

Loren Alldrin avatar
Written by Loren Alldrin
Updated over 2 weeks ago

Applies to: Enterprise

This documentation is for Stack Overflow for Teams Enterprise. Free, Basic, and Business users can access their documentation here. Find your plan.


Overview

As part of the Stack Overflow for Teams OverflowAI, the Auto-Answer App for MS Teams leverages semantic search and AI technology to quickly locate, summarize, and reuse information from your Stack Overflow for Teams Enterprise (SOE) site. The Auto-Answer App for MS Teams provides two time-saving features. The auto-answer feature turns each new channel post into a search of your SOE site, returning the results to MS Teams. The thread summary feature creates an AI-generated summary of an MS Teams thread, turning it into a question and answer posted directly to your SOE site.

You must install the Auto-Answer App for MS Teams before you can use any of these features. Read the Install the Auto-Answer App for MS Teams article to install the app.

Auto-answer

After installing the Auto-Answer App for MS Teams and registering an MS Teams channel, the auto-answer feature works automatically in the background. It sends each new post in that channel to your SOE site as a search and returns the results to MS Teams.

After adding a post to the channel, the app will immediately display a reply to your post. If the app can find an answer to the question posed in the thread, it will add it as a threaded reply to your post.

To see the full question and answer on your SOE site, click the View Question button beneath the auto-answer content.

The auto-answer feature works only on posts entered in the channel itself. If you or other users continue to reply in a thread, the Auto-Answer App will not send those new posts as search queries.

NOTE: When setting up the Auto-Answer App for MS Teams, your site administrator can designate content tags to filter its responses. The app will then only return content that contains those SOE tags.

Thread summary

The Auto-Answer App for MS Teams thread summary feature uses AI to generate a summary of an MS Teams thread. It will then post that summary to your SOE site as a question and answer.

To summarize a thread, click the three dots button in the upper-right corner of any post in the thread. From the menu that appears, click Summarize on Stack Overflow.

After you click Summarize on Stack Overflow, the Auto-Answer App for MS Teams will begin creating a summary of the thread. MS Teams will display a message showing that the summary is in progress.

When the app finishes the summary, it will post the question and answer to your SOE site and display a confirmation message in the thread. To see the new post on your SOE site, click on the question link in the confirmation message.

On your SOE site, the AI-generated content will appear as if written by the user who summarized the MS Teams thread. It will look like any other question and answer, with two differences:

  • The top of the question will have a message stating "This question was generated by OverflowAI…".

  • The question will automatically have the overflowai-generated tag.

Users can perform all the usual functions on the AI-generated content (for example: upvote, tag, edit). Users with editing privileges can remove the overflowai-generated tag and "...generated by OverflowAI…" message from the question, but should do so only after carefully verifying and/or editing the content.

NOTE: The overflowai-generated tag and "...generated by OverflowAI…" message encourage users to employ extra scrutiny when using the AI-generated content. Until a knowledgeable user verifies the information, the AI tag and message should remain.


If you need further support or have questions, contact your site administrator.

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