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Install the Auto-Answer App for Microsoft Teams
Install the Auto-Answer App for Microsoft Teams

How to install and configure the Overflow AI Auto-Answer App for Microsoft Teams.

Joel Bradley avatar
Written by Joel Bradley
Updated over a week ago
PDF VERSION

Tags | Overflow AI | Microsoft Teams | Integrations | Auto-Answer |

Applies to: Enterprise

This documentation is for Stack Overflow for Teams Enterprise. Free, Basic, and Business users can access their documentation here. Find your plan.

Overview

The Auto-Answer App for Microsoft Teams automatically searches your Stack Overflow for Teams Enterprise (SOE) site. After you install the app and invite it to a channel, it uses each new MS Teams message in that channel as the search terms. The app then returns the results to the channel as a thread reply. The Auto-Answer App for Microsoft Teams works alongside the main MS Teams app but doesn't replace it.

NOTE: To install the Auto-Answer app, you must have first installed the SOE Microsoft Teams integration. If you haven't installed the Microsoft Teams integration, start here: Configure Microsoft Teams Integration.

This app is available only to selected SOE customers as part of OverflowAI. Installation requires a customer rep to complete the initial setup. Contact support for more information.

To update your Auto-Answer App for MS Teams to the latest version, see the Update the Auto-Answer app section below.

Change hidden site setting

Installing the Auto-Answer App for MS Teams requires changing the following hidden site setting. When instructed by Stack Overflow support, follow the supplied link to configure your site setting.

Hidden site setting: MicrosoftTeams.AutoAnswer.EnabledFor

This site setting is hidden by default. You cannot change it until you contact Stack Overflow support.

Enable the Auto-Answer feature

Stack Overflow support will send you an email with a link to the hidden site setting. Click on that link and set MicrosoftTeams.AutoAnswer.EnabledFor to All. This will enable you to access the Microsoft Teams Auto-Answer Feature at https://[your_site]/enterprise/microsoft-teams/autoanswer.

Grant your existing Microsoft Teams bot access to Microsoft Graph APIs​

  1. Log into the Microsoft Azure Entra tenant that has your existing bot. Find the bot under App Registrations by its name and/or bot ID.

  2. Expand the Manage section, then click API Permissions.

  3. Under Configured permissions, click + Add a permission.

  4. In the opened blade, choose Microsoft Graph, then Application Permissions.

  5. Grant the following permissions. You can use the search bar to find the permissions quickly:

    • Channel.ReadBasic.All

    • Team.ReadBasic.All

    • ChannelMessage.Read.All

  6. Click Grant admin consent.

Install the app in your chosen Auto-Answer channel​

NOTE: If you've already installed and added the Microsoft Teams app to a channel, skip down to the "Register your Auto-Answer channel on SOE" section below.

  1. In Microsoft Teams, go to the channel where you want to add the Auto-Answer App.

  2. Click [+] on the top bar and add the Stack Overflow Enterprise app.

Register your Auto-Answer channel on SOE​

  1. In SOE, go to the Microsoft Teams Auto-Answer Feature by clicking Admin Settings then Microsoft Teams Auto-Answer under the INTEGRATION AND APPS heading.

  2. Use one of the following methods to register your channel.

    • Channel Link Use a share link from your Microsoft Team. To get the share link, go to your Microsoft Team and click the three dots button in the upper-right corner. Click Copy Link to Channel, then paste that link into the Channel Link field in SOE.

    • Team Choose your Microsoft Team from the pull-down menu.

  3. In the "Step 4" section, you can add tags to focus Auto-Answer App searches. The app will only return content that has at least one of the tags listed. Type into the Tags box to search for and add up to three tags that already exist on your SOE site.

  4. Click Register to complete the configuration process.

The newly registered channel will appear in a list at the bottom of the page, along with its tags (if any). To remove a registered channel, click its Delete link.

NOTE: You can't change a registered channel (for example: to add or remove tags). Instead, you'll need to delete and re-register the channel.

After you successfully register a channel, you should start seeing responses immediately as you interact with it in MS Teams.

Update the Auto-Answer app

As Stack Overflow continues to improve the Auto-Answer app for MS Teams, you may need to reinstall it to access the latest features. Follow the instructions below to reinstall and update your Auto-Answer app for MS Teams.

NOTE: To update the Auto-Answer for MS Teams app, you must be an administrator for both SOE and MS Teams.

  1. Go to your MS Teams admin page at https://admin.teams.microsoft.com/policies/manage-apps and delete the Stack Overflow for Enterprise app.

  2. In SOE, click Admin settings then Microsoft Teams under the "INTEGRATIONS AND APPS" heading.

  3. Under the "Upgrade or fix your MS Teams app" heading, click the app manifest to download the app manifest.

  4. In MS Teams, click Actions in the upper-hand corner of the page, then +Upload new App.

  5. Locate and upload the app manifest .zip file.

If you need further support or have questions, contact your site administrator.

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