The deployment service for Stack Overflow Enterprise (SOE) is a paid engagement to provide 90 days of assistance when setting up and deploying your SOE service.
All deployment services and support is provided remotely via email, phone, and video conference unless on-site services are arranged and paid for.
NOTE: we use the generic word "community" in this article, not to be confused with Stack Overflow's Communities feature.
Technical Support & Success
The Technical Support portion of the deployment services includes a 30 day period of support for provisioning and customizing your Cloud Managed Instance of SOE. The thirty days of service begin after the provisioning of the instance or at the agreed-upon starting date, for whichever date comes first. A Deployment Engineer will be assigned to aid the successful completion of provisioning. The Deployment Engineer will be available for the following: *
Technical support via email or phone with responses within one business day for the following topics:
Pre-requisites and server provisioning requirements
Customizing the look and feel of the site
Supported authentication protocols
Unexpected errors and application behavior
Connection to your internal network
Configuration of monitoring collectors
Scalability and redundancy
Scheduled technical support or discussion via phone and/or screen share
* These items are subject to change in accordance with future changes to the architecture and deployment process of the SOE Application.
The Community Development portion of the deployment service covers an approximately 90 day period in which the Stack Overflow team will work with you to organize and begin building your knowledge-sharing community.
This service will be lead by the assigned Customer Success Manager who will work with the Client’s internal team to lay the groundwork for a successful internal community. Community Development services include:
Setting up and configuring the SOE software
Identifying community leaders and initial community participants
Messaging, communication, and marketing of the SO Enterprise community to your internal team
Building support and excitement in your organization
Training of the leaders of your community team in community management and best practices
Guidance in creating and running the pilot portion of your community to seed initial content and usage
Once the community has been launched to your full internal group, the initial Community Development process is considered complete, and ongoing community development support will be provided as part of your annual package.
Training is provided for the internal team that will be leading and managing the community for your organization, as well as any community moderators/admins.
General site usage
Basics of community management and online communities
Usage of moderator tools
Configuration and usage of administrative tools
These sessions will be conducted via video conferencing and can be recorded for distribution to other members of the team.
Need help? Submit an issue or question through our support portal.